Refund Policy

Last Updated : July 2026

At Dau Rental, customer satisfaction is our priority. We strive to offer a fair, transparent and hassle-free refund process for all eligible bookings made through our platform.

Please read this policy carefully before confirming your booking. By continuing with a reservation, you agree to the refund terms outlined below.

1. Booking Cancellation

Customers may cancel their booking before the scheduled pickup time through our website or by contacting customer support.

Cancellation must be requested before pickup.
Late cancellations may incur charges.
Refund eligibility depends on cancellation timing.
Booking convenience fees may be non-refundable.

2. Refund Eligibility

Refunds are issued only for bookings that satisfy the eligibility criteria defined by Dau Rental.

Duplicate payments.
Cancelled bookings approved by Dau Rental.
Service unavailable due to Dau Rental.
Technical payment failures.
Booking rejected after payment.

3. Non-Refundable Charges

Certain charges cannot be refunded once a booking has been confirmed or the service has already been utilized.

Late cancellation charges.
Convenience fees.
Fuel charges.
Traffic penalties.
Damage recovery charges.

4. Security Deposit Refund

Security deposits collected during the booking process are refundable, provided the rented bike is returned in good condition and no additional dues remain outstanding.

Bike must be returned on time.
No physical damage should be found.
No pending traffic challans.
All accessories must be returned.
Outstanding rental charges must be cleared.

5. Refund Processing Time

Once your refund request is approved, Dau Rental initiates the refund process as quickly as possible. However, the actual credit depends on your payment provider or bank.

UPI Refund : 1–3 Business Days
Debit/Credit Card : 5–7 Business Days
Net Banking : 3–7 Business Days
Wallet Refund : According to provider policy

6. Refund Method

Refunds are generally credited to the same payment method used during the booking. Dau Rental does not process cash refunds unless specifically approved under exceptional circumstances.

7. Exceptional Circumstances

Full or partial refunds may be provided in situations beyond the customer's control, subject to Dau Rental's review and approval.

Bike unavailable after confirmation.
Technical issues preventing service.
Government restrictions.
Natural disasters or emergencies.
Verified payment failures.

8. Refund Request Process

To request a refund, customers should contact Dau Rental Support with their booking details and payment reference. Our support team will review the request and respond as soon as possible.

9. Policy Updates

Dau Rental reserves the right to modify this Refund Policy at any time. Updated versions become effective immediately after being published on this page.